What is the approximate weight of SG10? Is the copper version's weight different from the aluminum version?

The weight of the standard SG10 (Aluminium Fins) including the glass side panels is approx 18kg. The Copper version adds an additional 2.6kg of weight.

Does this case support BTF motherboards and GPUs such as the ASUS 4090 BTF card?

Due to the design of the case, specifically the separation of motherboard and GPU (using a riser cable), BTF products are not currently supported, although this might change in future if BTF riser cables are developed.

What if i want to upgrade GPU from lets say a 3080 to 4090 or to 5000 series. How do i change GPUs if the coldplate is made for X card

The GPU cooling solution has a modular design (separating core, dram, and VRM cooling) specifically to improve our ability to add card compatibility over time. The core is cooled directly by the evaporator, which is compatible with all past and current dies. The VRM heat sink is highly adjustable and can adapt to most if not all cards. The coldplate is changeable and is responsible for VRAM cooling and card mounting (evaporator to the PCB). Many coldplates are compatible with multiple cards, and we will continue wherever possible to design new coldplates to support new crads. All new coldplates will be available for purchase separately.

Since pre-ordering the SG10 I have moved, am I able to change my shipping address?

Yes, changing the delivery address before we start shipping is fine. If it's within the same country, simply provide the new address. If the country has changed, it must be a location we are able to ship to, and there might be a shipping fee adjustment.

Are there any updates on the production status?

We have added a section to the bottom of the SG10 update page that shows the current production status and schedule - https://streacom.com/news/company/sg10-copper-edition-update/

Can I choose a specific serial number from the 500 units that will be made, for example unit 007 ?

All 500 limited edition copper SG10 units willbe serialisedin the order theyare manufactured, which is not necessarily sequential (as there is parallel production), so the specific number you receive can not be reserved or selected and will be at random.

What type of fluid is used for the loop and how easy will it be to refill the loop fluid when/if the level gets low?

The SG10 uses a Non-Conductive Dielectric Refrigerant (R1233ZD), and the loop has been constructed with copper and steel tubing specifically to ensure no leaks, even over the product's entire life. There will be no loss of liquid or requirement to top up.

What will the shipping cost be?

The SG10 will be assembled in Belgium, so shipping will be from there. We can not list every location and cost but to give some idea:
€25 - Belgium, Germany, Netherlands
€49 - Spain, Italy, Sweden, France, Denmark, Austria
€57 - UK, Norway, Switserland, Finland
€180 - USA

Can I use workstation grade CPUs such as EPYC or XEON with the SG10 fanless cooling?

There are currently no plans to support larger CPUs such as EPYC, Threadripper and Xeon, the evaporator on the SG10 has been optimised for standard CPU IHS surface area and it would be challenging to support such a difference in size with the same design.

The cart shows free shipping on orders over €280.00 but its not be applied at checkout, why?

For all other items in our shop, free shipping over that value is applied but due to the size, weight and value, we are not able to offer this with the SG10.

Will it be possible to adjust the backup choice later when it is clear which additional coldplates will be added?

We understand that GPU choice is important so will always try to make accomodations for this, but even if/when new coldplates are added, there will be a cuttoff period as we still need time to manufacture them.